Returns|Shipping Damage

If you receive an item that was damaged during shipment, contact our Customer Service Team within 10 days of delivery by email to customerservice@timberlandonline.co.uk or by calling 0800 023 2478. Please note that calls to 0800 023 2478 that are not made from a UK landline may be subject to a charge.

Before accepting your order shipment, inspect the carton and the contents for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

If the damage is minor, accept the package but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service Team as soon as possible by calling 0800 023 2478.

If there is extensive damage to the carton, refuse the order and contact our Customer Service Team immediately by calling 0800 023 2478. Please note that calls to 0800 023 2478 that are not made from a UK landline may be subject to a charge.

When you call our Customer Service Team, please have your order number, item number and tracking number from your original confirmation email. We will also need your email address and phone number.

Timberland will make every reasonable effort to reorder the item or credit your purchase in a timely manner. Please note that at this time exchanges are not possible and a new order will need to be placed.