Return Instructions

To return items purchased on timberlandonline.co.uk, please use the return form provided on your packing slip and follow these simple steps:

  1. Fill it out. Detach the bottom half of the packing slip and fill out your return information on the front. Include the quantity and a reason code for each item you are returning.
  2. Box it up. Using a durable shipping box, package up your return merchandise with original packaging, if possible, and include the return form. Seal securely.
  3. Print Returns Label. Please fill out your order number, desired pick-up address and telephone number using our online returns label process. Once we have approved your return you'll be able to print off your returns label and attach it securely to your return package. To print your returns label click here.
  4. Arrange pick-up. Once you've printed off your returns label please call our preferred carrier UPS on 08457 877877 to arrange a pick-up. Alternatively you can drop off your package at a UPS location. You can find a list of UPS drop-off locations here

Please note that, in case of returns outside the aforementioned procedure with UPS, we will refund you standard shipping costs incurred in returning the Goods to us provided that  you send us satisfactory evidence of the costs actually incurred in returning the Goods. Where such evidence is not provided we will refund you an estimated cost of return postage. 

Once your return is received and processed, your initial form of payment will be credited for the product price plus any applicable taxes.

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that Timberland is not responsible for returns lost in transit to us. Please retain the UPS tracking number until your order has been credited.