Your Order | Changing or Cancelling Your Order
For details on your 28 day* right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation. Please note that this is a shorter period than the 28 day period under the Returns Policy.
- You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.
- To exercise this right of cancellation:
a. Contact us by email at email@example.com, or write to us at Timberland Ecommerce Customer Service, VF Northern Europe Ltd, Park Road East, Calverton, Nottingham, NG14 6GD (please note that we cannot accept return goods at this address).
b. Follow the returns instructions as laid out in the Returns section of this site.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Returns Policy section of the site
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available
- Difficulty in processing your payment information
- Cannot ship to address provided
- Duplicate order was placed
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will be refunded for any cancelled items. It may take 5-7 business days for this amount to be credited to your account. If you are interested in alternative products, please contact our Customer Service Team by email or by calling 0800 023 2478** for a recommendation.
* For all purchases of SALE items we will only accept returns within 7 days of receipt of goods. This does not affect your statutory rights.
** Please note that calls to 0800 023 2478 that are not made from a UK landline may be subject to a charge.