After you place your order, you will receive emails providing information on your order status. Some examples of emails you might receive are:

Order Confirmation. This email confirms that we have received your order. It includes your order number. Keep this email for your records.

Shipment Confirmation. This email confirms that your order has shipped. You will receive an email when an item ships. The arrival time of your order depends on the shipping method selected and your shipping location.

Order processing updates. There are a few reasons why you would receive this type of email, including difficulty in processing your order, inability to ship to the address provided, duplicate order, and cancellation of order. Should you receive an order processing update, please contact our Customer Service Team via email at customerservice@timberlandonline.co.uk or call us at 0800 023 2478 as soon as possible so that the problem can be addressed. Please note that calls to 0800 023 2478 that are not made from a UK landline may be subject to a charge.

VAT invoice.
This email provides you access to your VAT compliant invoice. You will receive this email when we take payment for your order.