Terms & Conditions | Terms & Conditions of Trade
These Terms and Conditions of Trade are the terms on which VF International S.a.g.l. – TIMBERLAND Division, located at Via Laveggio 5, 6855 Stabio, Switzerland ("We"/"Us"/"Our") provide merchandise ("Goods") to you ("You"/"Your") via this website ("Site").
You should keep a copy of these Terms and Conditions of Trade for future reference. Click here to print. We will file a copy of any Orders made by You.
Please read these Terms and Conditions of Trade carefully before ordering. You should understand that by ordering Our Goods, You agree to be bound by these Terms and Conditions of Trade.
1.INFORMATION ABOUT US
1.1 We are VF International S.a.g.l. – TIMBERLAND Division trading as timberlandonline.co.uk a company registered in Switzerland under registration number CH-514.4.028.163-8. Our registered address is is Via Laveggio 5, 6855 Stabio, Switzerland.
1.2 If You have any questions, complaints or comments about this Site then You may contact Us at firstname.lastname@example.org
1.3 Our VAT number is: GB 845864289.
2. OUR CONTRACT
2.1 Your order ("Order") constitutes an offer to Us to buy the Goods you select via your Order on the Site. All Orders are subject to availability and acceptance by Us. We will send You an email acknowledging receipt of Your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Goods is agreed and accepted by Us only when We send You an email dispatch confirmation.
3. REGISTRATION, PASSWORDS AND SECURITY
3.1 You have the option to open an account via the Site to place Orders. Click here to open one. On registration of an on-line account, You will select a Password and User Name that You can use to access Your on-line account.
3.2 You are responsible for maintaining the confidentiality of Your Password and User Name and are responsible for all activities that occur under them. We do not have the means to check the identity of people using the Site and will not be liable where Your Password or User Name is used by someone else.
3.3 You agree to notify Us immediately of any unauthorised use of Your Password or User Name of which You become aware.
4. PRICES AND DELIVERY
4.1 The price of the Goods is as stated on the Site from time to time and as confirmed to You as part of the Order process when We confirm Our acceptance or Your Order to You (except in the case of obvious error). Prices shown are inclusive of UK Value Added Tax.
4.2 Unless You specify an alternative delivery option the Goods will be dispatched by UPS Standard.
4.3 Prices shown on the Site do not include delivery. Our delivery charges are as follows: UPS Standard £4.99, UPS Express £11.99 and will be confirmed to You during the Order process. The shipping charge for customised products is £11.99.
4.4 We shall endeavour to dispatch the Goods to You as soon as possible after You place Your Order, normally within 2 working days if the Goods are in stock, and in any event within 30 days beginning on the day after You place Your Order. If We are unable to dispatch the Goods within that time We will email to let You know and give You an estimated delivery date and You will have the right to cancel Your Order and receive a full refund as set out in that email.
4.5 As soon as the Goods are delivered to You, You are responsible for them.
4.6 Payment for all Goods must be by credit or debit card. We accept payment with Visa/Delta, Mastercard, Amex, JCB.
4.7 UK orders:
We can accept UK credit/debit cards only. For Your security, the billing name, address and phone number must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We are unable to deliver to the following destinations:
1) Any address outside of the UK,
2) British Overseas Territories,
3) The Channel Islands & Gibraltar,
4) British Forces Post Offices (BFPOs),
5) PO Boxes.
5. RETURNS AND CANCELLATION
5.1 We want You to be happy with Your purchase from Us. If You are unhappy with the Goods in any way please contact Our Customer Service Team on email@example.com or call 0800 023 2478 as soon as possible.
5.2 Nothing in these Terms and Conditions of Trade is intended to affect Your statutory rights. These rights include:
5.2.1 that any Goods supplied by Us will be of satisfactory quality, fit for their intended purpose, and will conform to the description given;
5.2.2 certain remedies if Goods are defective;
5.2.3 a right to cancel within a specified period and receive a full refund even if they are not defective as is set out in paragraph 5.4 below.
Further details of Your statutory rights can be obtained from Your local Trading Standards Office.
5.3.1 If for any reason You are unhappy with Your Goods, You have the right to return them and receive a refund provided:
5.3.2 they are received back at Our Timberland Returns Department; Timberland ECom Return Goods, Darwin 8, Almelo, Netherlands, 7609 RL within 28 days. These 28 days commence the day after Your Order has been shipped; and
5.3.3 they have not been damaged, washed, altered or excessively worn and must include the original packaging, labeling and Timberland Returns Form located at the bottom of the Packing List (enclosed with the delivered Goods). You can print a returns shipping label by clicking here.
5.3.4 Please note that We are unable to accept returns for customised products.
5.3.5 For all purchases of SALE items we will only accept returns within 7 days of receipt of goods. This does not affect your statutory rights.
5.4.1 In addition to Your right of return which is subject to the conditions set out in paragraph 5.3 above, You have the right to cancel Your purchase and receive a full refund provided You notify Us in writing as set out in 5.4.2 that You are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after You received Your Goods.
5.4.2 Contact us by email at firstname.lastname@example.org, or write to us at VF Northern Europe Ltd, Timberland E-commerce Customer Service, Park Road East, Calverton, Nottingham NG14 6GD, UK (please note that we cannot accept return goods at this address).
5.4.3 Follow the returns instructions as outlined in section 5.3.2 of this site.
5.4.4 Please note that if You fail to take reasonable care of returned Goods, or fail to return the Goods to Us, We will be entitled to make a claim against You for any losses which We suffer.
5.5 Faulty Goods
5.5.1 If Your Goods are faulty or do not meet the description given on the Site, please contact Us as soon as possible at email@example.com. We will refund the value of Your Order for those Goods.
5.5.2 Please use the Timberland Returns Form located at the bottom of the Packing List (enclosed with the delivered Goods).
6. LIMITATIONS ON OUR LIABILITY TO YOU
6.1 Nothing in these Terms and Conditions of Trade shall:
6.1.1 exclude or limit Our liability for fraudulent misrepresentation or for death or personal injury resulting from Our negligence or the negligence of Our employees or agents; or
6.1.2 restrict Your statutory rights (See 5.2 above).
6.2 These Terms and Conditions of Trade shall not:
6.2.1 make Us responsible for any damage or loss caused to You where such damage or loss is not reasonably foreseeable to You and Us when You agree to these Terms and Conditions of Trade, including where the damage or loss results from Our breach of these Terms and Conditions of Trade; or
6.2.2 make Us responsible for any damage or loss caused to You where You are not entering into these Terms and Conditions of Trade as a consumer.
6.3 Our aggregate liability to You for any loss or damage arising in connection with these Terms and Conditions of Trade shall be limited in respect of each claim to the purchase price of Your Order or Orders.
6.4 We are not responsible for any delay or failure to comply with Our obligations under these Terms and Conditions of Trade if the delay or failure arises out of any event which is beyond Our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting Us or Our suppliers.
7. DATA PROCESSING AND PRIVACY
8. ELECTRONIC COMMUNICATIONS
8.1 By using this Site, You accept that communication with Us will mainly be electronic. We will contact You by email or provide You with information by posting notices on this Site. For contractual purposes, You consent to receive communications from Us electronically and You agree that all agreements, notices, disclosures and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing.
9.1 We reserve the right to change or update these Terms and Conditions of Trade from time to time. Revised Terms and Conditions of Trade will be published on this Site and, where practical, We will endeavour to alert users to key changes via the homepage.
9.2 If any of these Terms and Conditions of Trade are determined to be illegal, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining Terms and Conditions of Trade shall survive, remain in full force and effect and continue to be binding and enforceable.
9.3 If You breach these Terms and Conditions of Trade and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these Terms and Conditions of Trade.
9.4 Please note that you are entering into an agreement with a Swiss company. These Terms and Conditions of Trade are governed by and shall be construed in accordance with the laws of Switzerland and any disputes arising out of them shall be subject to the exclusive jurisdiction of the Swiss courts.