Returns|Return Instructions

We want you to be happy with your purchase from us. If you are unhappy with the goods in any way please contact our Customer Service Team at customerservice@timberlandonline.co.uk or call 0800 023 2478 as soon as possible. Please note that calls to 0800 023 2478 that are not made from a UK landline may be subject to a charge.

To return items purchased on timberlandonline.co.uk, please use the return form provided on your packing slip and follow these simple steps:

1. Fill it out. Detach the bottom half of the packing slip and fill out your return information on the front. Include the quantity and a reason code for each item you are returning.
2. Box it up. Using a durable shipping box, package up your return merchandise with original packaging, if possible, and include the return form. Seal securely.
3. Call us. To begin the returns process please call our Customer Service Team on 0800 023 2478*. We will send you a return shipping label and instructions so that your return can be processed as smoothly as possible.
   

    

   Once your return is received and processed, your initial form of payment will be credited for the product price plus any applicable taxes.
   
   *Please note that calls to 0800 023 2478 that are not made from a UK landline may be subject to a charge.

   We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that Timberland is not responsible for returns lost in transit to us.