Returns|Returns Policy - Customised Products

All sales are final for customised products and you may not return customised goods. Please also note that you do not have a statutory cancellation right for customised products.

If you purchased a customised product online and it is damaged during shipping, please contact our Customer Service Team at 0800 023 2478 within 10 days of receiving your purchase.

If you purchased a customised product at a Timberland® retail location and receive a damaged or defective item, please contact the specific Timberland® store where the purchase was made. For a list of UK Timberland® stores, please refer to the Store Locator section of our website or call us at 0800 023 2478.

Please note that calls to 0800 023 2478 that are not made from a UK landline may be subject to a charge.