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Customer Service
Customer Service
Mon - Fri, 12pm - 11pm:

0800 023 2478*

*Phones closed Christmas day and bank holidays. Please note that calls to 0800 023 2478 that are not made from a UK landline may be subject to a charge.

Returns|Returns Policy

We want you to be happy with your purchase from us. If you are unhappy with the goods in any way please contact our Customer Service Team at customerservice@timberlandonline.co.uk or call 0800 023 2478 as soon as possible. Please note that calls to 0800 023 2478 that are not made from a UK landline may be subject to a charge.

If for any reason you are unhappy with your goods, you have the right to return them and receive a full refund. This right of return is without prejudice to your statutory right of cancellation, details of which are in the Order Cancellation section of the website.

You may return goods and receive a refund provided:

  1. They are received back at our Returns Department located at Timberland ECom Return Goods, Staalsteden 25, 7547TA, Enschede, Netherlands within 28 days. These 28 days commence the day after your order has been shipped. Please see Return Instructions for details on the returns process.
  2. They have not been damaged, washed, altered or excessively worn and must include the original packaging, labelling and Timberland Returns Form located at the bottom of the Packing List (enclosed with the delivered goods).
  3. Please note that we are unable to accept returns for customised products.

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that if the Timberland returns process is not followed, Timberland is not responsible for returns lost in transit to us.