Customer Service

Here you will find answers to your questions about shopping at timberlandonline.co.uk, your order, payment options and more.

Ordering	Your Order
My Bag Checkout Redeeming Promotions & Discount Codes Prices & VAT Payment Options Emails About Your Order Changing or Cancelling Your Order	Emails About Your Order Order Status Tracking Your Order Delivery of Your Items Cancellations & Changes to Your Order
Payment	My Account
Payment Options Prices & VAT Redeeming Promotions & Discount Codes Credit Card ID Number	Opening an Account Managing Your Account Sign In Sign Up
Shipping	Privacy & Security
Shipping Policy Shipping for Customised Products Shipping Methods & Cost Tracking Your Order Item Availability	Privacy Policy Security Policy
Returns	Terms & Conditions
Returns Policy Returns Policy - Customised Products Returns Policy - Earthkeeper™ 2.0 boots Return Instructions Print Returns Label Refunds/Credit Shipping Damage	Terms & Conditions of Use Terms & Conditions of Trade

Contact Timberland
Our Customer Service Team is here to help and ready to take your call.

0800 023 2478

Monday to Thursday:
12pm - 10:30pm
Friday:
12pm - 10:00pm

Phones closed Christmas Day and bank holidays. Please note that calls to 0800 023 2478 that are not made from a UK landline may be subject to a charge.

You may also contact us by email:
customerservice@timberlandonline.co.uk

Or online:
Online Form

To report counterfeit product, click here.

0800 023 2478*

Customer Service

0800 023 2478 Monday to Thursday: 12pm - 10:30pm Friday: 12pm - 10:00pm

0800 023 2478

Monday to Thursday:
12pm - 10:30pm
Friday:
12pm - 10:00pm